Refund & Returns Policy

Effective Date: 23 October 2026

Thank you for shopping with Trinetra Divine Enterprises. We value our customers and aim to provide quality products and a smooth shopping experience.

This Refund & Returns Policy explains the conditions under which products purchased through https://trinetradivine.in/ may be returned, replaced, or refunded.

1. Eligibility for Returns

Products may be eligible for return or replacement if:

  • The product received is damaged or defective.

  • The wrong product has been delivered.

  • The product received is materially different from the product ordered.

  • The product is missing any essential component or item included in the order.

To be eligible for a return or replacement, the customer must notify us within the applicable return period after receiving the order.

2. Products That May Not Be Eligible for Return

For hygiene, safety, religious, consumable, or other business reasons, certain products may not be eligible for return once delivered.

Non-returnable products may include:

  • Used or opened products where return is not appropriate.

  • Products damaged due to misuse, negligence, improper handling, or storage by the customer.

  • Products without original packaging, tags, accessories, or included items, where applicable.

  • Products that have been altered, modified, or damaged after delivery.

  • Products specifically identified as non-returnable on the product page.

The return eligibility of a particular product may depend on its nature and the conditions stated on its product page.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

For faster resolution, you may be required to provide:

  • Order number

  • Customer name

  • Contact number

  • Photographs of the product

  • Photographs of the packaging and shipping label

  • A brief description of the issue

We may review the submitted information before approving a replacement or refund.

4. Return Request Process

To request a return or replacement, contact us at:

Email: info@trinetradivine.in

Please include your order number and details of the issue.

Once your request is received, our team will review it and inform you whether the return, replacement, or refund request is approved.

If approved, we will provide further instructions regarding the return of the product.

5. Return Shipping

If the return is due to an error on our part, such as receiving a wrong, damaged, or defective product, we may arrange or reimburse the applicable return shipping cost, subject to verification.

If a return is requested for reasons other than a product defect, damage, or fulfillment error, the customer may be responsible for applicable return shipping charges.

6. Replacement

Where applicable, we may offer a replacement instead of a refund.

Replacement is subject to product availability. If the same product is unavailable, we may provide an alternative resolution, including a refund where applicable.

7. Refunds

If a refund is approved, the refund will generally be processed after the returned product has been received and inspected, where a return is required.

The approved refund may be issued through the original payment method or another appropriate method, depending on the circumstances and payment provider.

The time taken for the amount to appear in the customer’s account may depend on the payment gateway, bank, card issuer, or other financial institution.

8. Cancellation of Orders

Customers may request cancellation of an order before it has been shipped, subject to our ability to process the cancellation.

Once an order has been shipped or delivered to the shipping carrier, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

Orders that have already been delivered may be subject to the return conditions described in this policy.

9. Refund Exceptions

Refunds may not be provided where:

  • The product has been used or damaged by the customer.

  • The customer has failed to follow the applicable return instructions.

  • The return request is made outside the applicable return period.

  • The product is specifically marked as non-returnable.

  • The product is returned without required accessories, packaging, or components, where applicable.

  • The issue is caused by improper use, handling, installation, or storage.

10. Shipping Charges

Original shipping charges may not be refundable unless the refund is due to a wrong, damaged, defective, or otherwise incorrectly fulfilled order, subject to verification and applicable law.

11. Exchange Policy

Where exchange is available, an eligible product may be exchanged for the same or another available product, subject to stock availability and applicable price differences.

Exchange requests must meet the applicable return conditions.

12. Fraudulent or Abusive Returns

We reserve the right to refuse returns, replacements, refunds, or exchanges where we reasonably identify fraudulent, abusive, repetitive, or otherwise inappropriate return activity, subject to applicable law.

13. Policy Changes

Trinetra Divine Enterprises may update or modify this Refund & Returns Policy from time to time.

Any changes will be published on this page with an updated Effective Date.

14. Contact Us

For questions regarding returns, replacements, cancellations, or refunds, please contact us:

Trinetra Divine Enterprises
Website: https://trinetradivine.in/
Email: info@trinetradivine.in

Please mention your Order Number in your email so that we can assist you more efficiently.

© 2026 Trinetra Divine Enterprises. All Rights Reserved.